Description
An Amazon Customer Service Associate is an essential part of our mission to ship well timed, accurate {and professional} customer support to all Amazon clients. This important position requires an action-oriented, versatile problem-solver who will help clients in expediting orders and correcting post-sales issues. Associates talk with clients primarily via Telephones and make the most of quite a lot of software program instruments to navigate buyer accounts, analysis and overview policies, and talk efficient options in enjoyable and fast-paced surroundings.
Information and Expertise Required
Communication Expertise:
• Wonderful communication abilities (written and verbal)
• Capability to speak appropriately and clearly with all clients
• Wonderful documentation abilities
• Good comprehension abilities – skill to obviously perceive and state the problems clients current
• Capability to pay attention – comply with clients points without distraction to decision
• Good composition abilities – skill to compose a grammatically appropriate, concise, and correct written response
• Work efficiently in a staff atmosphere, in addition, to independently
Computer Knowledge/Abilities:
• Capability to make use of a desktop pc system
• Familiarity with Home windows XP, Microsoft Outlook, Microsoft Word, and Web Explorer
• Wonderful typing abilities
• Demonstrates an understanding of the Web, Amazon.com web site, and competitor web sites
• Demonstrates a capability to efficiently navigate web sites
• Demonstrates proficient information for e-mail purposes
• Demonstrates a capability to study in various media
• Capability to efficiently adapt to adjustments within the work atmosphere
Customer Focus:
• Glorious customer support abilities, together with sustaining deal with the client subject in a fast-paced atmosphere
• Capability to empathize with and prioritize buyer wants
• Demonstrates interpersonal abilities with various buyer base
• Demonstrates conflict decision, negotiation, and de-escalation abilities
• Demonstrates possession to resolve difficult buyer issues, escalating when needed
• Capability to find out buyer wants and supply acceptable options
• Keep common and dependable attendance, together with each day schedule as assigned
• Versatile with the working schedule; could also be anticipated to work weekends, holidays, and occasions
• Capability to work additional time as required by enterprise – as a lot as 60 hours every week, most frequently occurring within the weeks surrounding the Christmas vacation season
Problem Fixing Abilities:
• Efficient downside-fixing abilities together with resolution-making, time administration, and rapid prioritization of duties as assigned
• Capability to method issues logically and rationally
• Motion oriented and self-disciplined
• Organized and detail-oriented
• Capability to shortly and successfully prioritize work time in numerous departments to satisfy enterprise want
• Capability to take care of composure in extremely escalated conditions
• Certified candidates will probably be comfy in a multi-tasking, high-energy atmosphere. They are going to be inventive and analytical problem solvers with an ardor for glorious customer support.
Amazon Flex / Delivery Agent:
• Make ₹120 – ₹140 per hour by delivering packages and deliver the Packages to the customers with Amazon Flex Program.
• For that you only Need a Bike and an Android Phone
• Work only when you are free
• Organized and detail-oriented
BASIC QUALIFICATIONS
{Qualifications} Required
Minimal qualification is 10 + 2. Any graduate/ PG is eligible to use it.
- Have to be fluent in English communication and prepared to work in night time shift
- Candidates who’ve utilized in the final 3 months and pursuing daily schooling should not eligible.
- You Need a Bike and an Android Phone for Amazon Flex
Areas (Work From Workplace Job; Candidate will probably be working from residence till the pandemic state of affairs & requested to work from workplace submit pandemic. Candidates should be residing in these cities to be eligible)
- Bangalore
- Chandigarh
- Coimbatore
- Hyderabad
- Indore
- Bhopal
- Jaipur
- Kolkata
- Lucknow
- Mangalore
- Noida
- Pune
- Across India
Wage:
2,17,000 to 2,81,000 Per Annum
Further Advantages Provided Excluding the package deal:
- Zeta Meal Card – INR 1100/month i.e. 13,200/- PA
- Medical health insurance profit 5 LPA
- Evening Shift Allowance – INR 150/Evening\
- Time beyond regulation Allowance as per firm coverage
Web Allowance (Solely earn a living from home) – as much as INR 1250
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Ajay Singh baghel –
I have require of this job
8630804121
Admin –
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